Big tech is here to let us down

(blog.jsweeting.me)

119 points | by speckx 1 hour ago

14 comments

  • epistasis 44 minutes ago
    In the age of AI there's ZERO reason for "the global North" to continue using Microsoft. Wean your finance guys off of Excel, somehow. Replace the CTO with somebody that can hire IT that doesn't depend on the crutches of Microsoft.

    If people's MS subscription revenue were funneled into on-site devs and devops for open source solutions, we'd all live in a better world. Sure, the money wouldn't be funneled to a single ledger in Redmond, but the overall productivity would be higher and there'd be greater GDP growth in other areas.

    I've heard of so many small companies with a slightly technical bent replacing their SalesForce with better CRMs that make everyone happier, thanks to AI. MS is next.

    Let's make sure that dollars get funneled away from economic rent and into more productive efforts. Schumpeterian rents might exist for a bit, but they should never exist long. Microsoft's rents have lasted for too long to be economically optimal.

    • asveikau 9 minutes ago
      I think the criticism this post makes applies regardless of how you get your spreadsheets. It would apply equally to Google Workspace.

      Plus, I guess there are office 365 outages, but the outage I personally hear more chatter about is the hosted exchange services (outlook), you will still need an email server in a post ai world, right?

      • MrDrMcCoy 2 minutes ago
        Sure you'll need an email server. It just doesn't have to be Exchange.
    • bix6 41 minutes ago
      What’s your Excel replacement solution?
      • epistasis 38 minutes ago
        Excel was always an antipattern for me, I work with biological data, which Excel until recently couldn't even import without data corruption [1]

        If it's necessary to recreate all the keyboard shortcuts for Excel like Emacs has done with evil-mode for vim, maybe that works, I don't know.

        Hell the finance guys can almost make their own replacement on their own today, with AI.

        [1] https://www.science.org/content/article/one-five-genetics-pa...

        • Murskautuminen 6 minutes ago
          Actually importing gene names was possible without having autoconverted names, you had to make sure you were importing files using an import tool, currently listed under the "Data" tab and then importing data from file/web or data, or use the button specific for .csv/txt. In this way, Excel would open gene data in a table editor without renaming gene names if you made sure, this has been possible since at least 2005 I believe, or maybe even earlier. It was critical to not just auto-click or open a .csv or .txt file with Excel, but specifically open a blank or existing workbook and then use the import tool from inside the application. Opening data table files directly with Excel was/is typically bad practice.
        • mercanlIl 23 minutes ago
          I think you are massively underestimating the engineering effort of replacing Excel in large organizations. I don’t think the finance guys can reliably vibe-code an alternative to a massive product that’s at the core of their operations.

          Handling simultaneous edits, guaranteeing correctness, handling massive data sets… as amazing as AI is, this is a huge can of worms.

          • ben_w 4 minutes ago
            > guaranteeing correctness

            So long as you don't have things which aren't dates but which Excel insists totally are. (Meme: https://knowyourmeme.com/photos/2429759-involuntary-celibacy...)

            But yes, cans of worms are many, and Tardis-like they are larger inside than out.

          • Buttons840 19 minutes ago
            Yeah, we wont be one-shotting stuff like this for a least another year or maybe even two! (This is a risky prediction, but I made it.)
        • ph4rsikal 13 minutes ago
          Excel is still the tool in Finance. It is the database, the visualization, the calculation enginer, the collaboration tool, and many other things all rolled into one.
        • bix6 36 minutes ago
          So your suggestion is to make an Excel clone with AI?
          • epistasis 35 minutes ago
            What other option is there?

            Edit: actually I think there's got to be a far better and completely different UI that's possible now with AI. There has to be something better. What is it? I don't know. Some clever specialist will invent it.

            • ben_w 2 minutes ago
              Python.

              Just throw the raw data at the LLM and tell it to do the analysis directly on that, and there's a good chance it will use python and some data science libraries for you.

            • jimbokun 24 minutes ago
              But then you’re still just using a vibe coded Excel. Maybe you save a little bit on subscription costs, but that’s probably swamped by other costs.
      • ggm 38 minutes ago
        Peyton-Jones says excel is demonstrably FP so UI aside (which is SAMOP) Haskell seems sensible especially for the finance team.
        • bix6 35 minutes ago
          FP and SAMOP mean what? Your suggestion is to use a programming language to replace excel?
          • ggm 33 minutes ago
            FP means functional programming and SAMOP means "simply a matter of programming" and the humour appears to be a Whoosh moment. Cell based spreadsheet programming is good, and should be portable. But people code to Microsoft bugs.
            • bix6 31 minutes ago
              Sorry so many people making unrealistic solutions, I missed that this was humor.
        • mlazos 18 minutes ago
          This would be an unmitigated disaster - most programmers have trouble with Haskell, I can’t imagine saying hey finance guys here’s an LLM and Haskell figure it out when they’re used to using a full on application with UX. It’s actually so crazy I feel like you’re joking.
        • 0c3ca83 27 minutes ago
          That's like saying, "UI aside, a car is just wheels and an engine, so drivers should break out the welders instead of relying on big auto"
      • hoppp 37 minutes ago
        What about libreoffice calc?
        • erelong 14 minutes ago
          maybe this could be used as a base and people could use AI to create extra features they need on top of it if there are things missing that Excel has that they want
        • bix6 34 minutes ago
          That is the only legit solution I’ve heard so far. What is your experience with it? A worthy replacement?
          • asveikau 7 minutes ago
            I sometimes use it for personal use and it seems all right, but I'm not a power user.

            I've been finding myself using Google Sheets more, which has the potential for the same problems in this article.

          • ghaff 23 minutes ago
            No. Excel really doesn't have an equivalent replacement. Other parts of the office suite do although if you're a lawyer (revision marking) or have other specific integration needs, you probably need Word.

            If you're just doing lists with maybe some simple calcs (which is what most people use spreadsheets for most of the time), pretty much anything works.

            • palata 18 minutes ago
              May I ask for a few examples of things you do in Excel that don't have a replacement?

              The vast majority of people I have seen using Excel don't know how to write a formula. Now they just started copy-pasting whatever ChatGPT was telling them to copy-paste, but well... and anyway all the alternatives do support formulas of course.

              • ghaff 7 minutes ago
                It's been years since I've really tried to exercise Excel (and haven't used it--or Libre Office--in a long time). Pivot tables, a number of the other data-related functions... Just a bunch of things I'm not going to spend a couple of days digging into. Google Workspace works fine for my needs.
          • conceptme 25 minutes ago
            It works with csv which is totally broken in excel
      • Fraterkes 37 minutes ago
        The serious answer here is that a lot of MS products have kindof dual purpose: they are 90% used for very simple stuff (collecting data into a spreadsheet, having a text editor that allows basic styling), and 10% stuff that power users rely on (huge excel files with complicated formulas for data transformation and visualization, word / ppt templates with byzantine branding). The answer is that for the simple stuff you rely on open / cheap alternatives, and for the complex stuff (eg visualizing and transforming data for non-programmers, generating presentations and branded text documents) you can just ask ai now.
        • HFguy 32 minutes ago
          For complex stuff you cannot just always ask ai now.
          • Fraterkes 19 minutes ago
            I have mixed feelings about ai, but I think that word and powerpoint, as tools, are undeniably awful.
        • moffkalast 34 minutes ago
          > you rely on open / cheap alternatives

          Big business kind of wants 24/4 support that those will not be providing at all though? Plus the various nonsense certifications. I mean try to convince anyone in corporate to use Libre and they'll probably just laugh.

          (not that they would ever use that support, they just want to have someone to scapegoat lol)

        • bix6 34 minutes ago
          So your suggestion is a text editor? And ask AI for anything complex?
      • KPGv2 38 minutes ago
        R and Python are both obvious replacements for data processing, and having the data itself appear in read-write columns of an Excel file is and has always been ludicrous.

        Excel was for a time when programming meant more arcane languages. In 2026, there is no excuse for a business major not to know Python or R. They're both easy.

        • jimbokun 23 minutes ago
          They are not nearly as easy as Excel, even for people who know those other languages well.
        • dist-epoch 23 minutes ago
          I don't think you understand what Excel is and what it does.
        • bix6 33 minutes ago
          So your suggestion is replace excel with python and R? So when I send someone a spreadsheet instead I send them… a python script?
          • HFguy 30 minutes ago
            I feel some of these people posting have not thought too hard and/or don’t understand the actual requirements here.

            Also Excel is probably the best thing MS produces. There is lower hanging fruit elsewhere

            • karmakurtisaani 18 minutes ago
              Excel is the best product I would never want to work with.

              Unfortunately I have to.

      • realusername 39 minutes ago
        I'm not an Excel expert so I can't judge but https://getartcraft.com/apps/gridcraft is in heavy development at the moment
        • bix6 38 minutes ago
          Why are you recommending unfinished software that you don’t even use… that’s not a legitimate solution.
          • realusername 34 minutes ago
            I'm already using the Word one and I feel like it's better than the original so I'm guessing Excel is at a similar level of quality.
            • HFguy 23 minutes ago
              These products all have super deep feature sets. This might meet basic editing needs. There is zero chance they have replicated the full feature set. Word for example has a ton of functionality for lawyers.

              I can tell you all of the Excel alternatives are extremely disappointing.

              • erelong 7 minutes ago
                I guess you only need to get a list of the feature sets and then have an AI implement them (and follow up to test them and such)
            • bix6 32 minutes ago
              Ok fair. Anyone here have experience with the excel clone?
          • gonzalohm 27 minutes ago
            What do you mean? This has been in development since October 2026. That's a whole month. In the age of AI that's pretty solid.

            And the 3k commits in a month, all good signs

            /s

    • Rygian 32 minutes ago
      You write in the imperative, as if advising a leader.

      However, leaders are advised by their underlings, who are swayed by their technical officers, who are charmed by the commercial arm of corporations.

      The only effective path to actual change is to charm the technical officers with a product that is strictly superior in the metrics they care about. They'll then work their way up the chain.

    • groby_b 4 minutes ago
      Unless you spin up an entire devops team plus an ML team to run inference at scale in-house, you're just changing where you funnel your subscription money.

      Also: No home-grown CRM will have, in the long run, uptimes anywhere approaching e.g. Office365. You're just smearing one large outage into a lot more small ones, plus a few data losses.

      That rent buys you something. The internal development buys you something very different. You might want to make a reasoned call on what you're buying instead of making GDP predictions.

    • ThrowawayB7 11 minutes ago
      After 30+ years of hearing this type of twaddle, it's more likely for Microsoft to keel over because of its own leadership incompetence than to be so much as dented by any of these half-baked community efforts.
    • O3marchnative 39 minutes ago
      One can only hope everything you've laid out comes to fruition.
    • drivebyhooting 40 minutes ago
      Depends how you do it. You could easily replace MS rent with OpenAnthroogle rent instead.
      • ggm 37 minutes ago
        I'm stealing that neologism and claiming it as my own.
  • bsenftner 48 minutes ago
    Trust in others, across the board, is tanking. I expect in the not to distant future every company will have a completely proprietary stack, or they will be facing competition circling them while they can't keep their shit running. It is the mono culture that is too easily attacked.
    • bongoman42 9 minutes ago
      It is entirely likely that with AI, you could just spin up the whole 'stack' as you need it without depending on external services. AI will truly drive the cost of software generation to zero.
    • Buttons840 28 minutes ago
      Programmers are "program reviewers" now, more and more.

      But the tools we have to do this suck. We don't have much beyond "here's the source code as text, look at it, and think really hard".

      Another comment[0] suggested having AI generate "code walks" through the code. This seems better than our current approach of "my PR contains a diff, good luck".

      I'm working on a tool in Emacs that allows me to mark certain lines, or entire projects, as needing review, and then helps me track which parts have been reviewed. I need something to help me find parts of the code I have never reviewed before.

      [0]: https://news.ycombinator.com/item?id=50410493

      • alexjplant 17 minutes ago
        As PRs get beefier I find myself using the LLM to ask pointed questions and do general surveys of the diff to flag architectural violations, smells, etc. before I read through the entire thing by hand. If you put all of your architectural and business decisions in the repo via spec-driven tools or otherwise then this becomes quite useful. It also helps if you have a vision in your head of what the system is supposed to look like structurally so you can ask the LLM specifically how the PR is handling things that you'd be on the lookout for anyway.
  • jam0wal 26 minutes ago
    I feel this is missing the role we play. Choosing free, flashy, new and jumping on the new best thing in droves.

    Unfortunately the most effective way to learn about what is important is to have it taken away. So I don't believe this is going to change ... ever.

  • coffeebeqn 30 minutes ago
    It’s interesting I have been 0% affected by this big outage at home or work
  • erelong 18 minutes ago
    backup plans should be discussed (both backing up the data and alternative services to use when services go down), and also switching to better alternatives to Microsoft when possible
  • hoppp 38 minutes ago
    Many EU countries started moving away.. and then failed to do so and doubled down on Microsoft again.
    • ggm 35 minutes ago
      That's kind of a partial misstatement. There's a huge problem in some parts of the stack, and there's massive (entirely legal) inducements to reattach to the Redmond teat.

      There's only warm fuzzies for helping fix or find OSS but the drive for resilient systems hasn't died.

      Other bits of the stack are fine. It's not a flat world.

  • cisc 1 hour ago
    > Now, are Microsoft going to offer any compensation for either lost business or additional accrued costs?

    The NSA lost control of EternalBlue which resulted in billions of dollars of economic damage globally:

    https://en.wikipedia.org/wiki/EternalBlue

    They didn't offer any compensation either.

    • paimapi 1 hour ago
      I do hope for a future where LLMs are so good at patching zero-days that the NSA and all other nation-state 'cyberwarfare' departments (ie software privateers) lose most their capability.
      • redanddead 58 minutes ago
        Zero-days are the least of our worries in the late 2020s and early 2030s
      • LastTrain 18 minutes ago
        Seems just as likely that LMMs will have the opposite effect.
      • Legend2440 56 minutes ago
        On the other hand, nation-states will be able to run massive GPU clusters full of LLMs dedicated to cyberwarfare. They certainly have the resources to do it.

        Imagine the Huggingface incident, but with an agent swarm that's deliberately malicious instead of just misaligned.

        • myth_drannon 11 minutes ago
          yes, that's why US is so keen on preventing China getting the gpus. And Israel is so bent on all AI. Trumendous advantages over the countries like Iran who will have to basically become hermit kingdoms to protect themselves.
        • nullsanity 36 minutes ago
          [dead]
    • moffkalast 31 minutes ago
      > The NSA was aware of this vulnerability but did not disclose it to Microsoft for several years, as it intended to use the exploit

      This is why agents discovering vulns en masse is pretty great in the long run, it gets ahead of these sort of malicious hoarding shitheads with more resources than ethics.

      • palata 3 minutes ago
        Unless those who have access to the agents discovering the advance vulns are few, and those who have access to the agents writing vulnerable code are many, right?

        That's the same situation as before AI: many developers don't have time/resources/expertise to prevent the advanced exploits, and few very advanced players do.

  • singpolyma3 38 minutes ago
    Blaming every downtime on "vibecoding, probably" is so weird and lazy. As if these places never had downtime previously
    • mglvsky 14 minutes ago
      Sure, those takes are mostly lazy (some of my comments here included TBH). Although I have very weird feeling, that current zeitgeist is about "coding is solved", etc and the same time we have evidence that didn't help much regarding boring thing such as reliability
    • p2detar 20 minutes ago
      Indeed, given that there was a post this spring by ex-Microsoft employee on the poor state of Azure.

      "The team had reached a point where it was too risky to make any code refactoring or engineering improvements. I submitted several bug fixes and refactoring, notably using smart pointers, but they were rejected for fear of breaking something."

      https://news.ycombinator.com/item?id=47616242

    • recursive 32 minutes ago
      Lazy maybe, but not weird at all. Probably true most of the time.
      • Legend2440 13 minutes ago
        You have no evidence for that. You just wish it was AI's fault because you hate AI and hope it comes back to bite them.
    • shimman 8 minutes ago
      MSFT stated that they went all in on AI and had a key metric of generating more than a million LOC per developer at MSFT.

      Now they have an outage that should honestly result in people going to prison, at some point we have to question leadership's ability to... well lead because unless something drastically changes I don't think society wants to deal with a massive transnational trillion+ corporation with various monopolies that controls many aspects of our lives if they're going to continue to give us shit service.

    • gonzalohm 25 minutes ago
      Right but according to some here AI is creating vast amounts of high quality code that should have given us 100% uptime in every service

      Right?

      As opposed to a pile of unmaintainable shit

  • ArcHound 39 minutes ago
    I'm probably going to get a lot of flak here, but if the damages are that all emails have to wait for a day twice in a year, then that's quite a good product.

    While we can engineer a system with better availability, seems the market is quite ok with one or two nines for this.

    So the trick would be not to make anything truly critical depend on such a service. And no, payroll is not enough, I'm talking OT.

    • busymom0 14 minutes ago
      In the current world, a lot of things like 2FA depend upon emails. So emails not working means not being able to sign into systems.
      • ArcHound 9 minutes ago
        I'm going to double down on this. You can live 24 hours without logging into company SharePoint or without checking a business dashboard. Truly important systems should have a break glass account for these reasons.
  • bix6 39 minutes ago
    Feels like we are entering the fall of this crop of mega corps. Between Apple’s absolutely garbage software, Microsoft’s complete incompetence, and Meta’s endless lawsuits… finally time for a little creative destruction?
    • karmakurtisaani 15 minutes ago
      Don't forget the reckless data center spend. To me that's the most likely candidate for their fall.
  • vfclists 13 minutes ago
    Big tech isn't here to let anyone down, it is your company executives and administrators who are here to let you down.

    I have never understood why companies chose to standardize on Microsoft everything then switch the businesses to Microsoft Cloud everything in the belief that it was cheaper and better, simply because they don't want to pay money for onsite administrators or local IT guys for their IT. I mean if you want to use Microsoft Office then by regular licenses and run them on premises, but everything in the cloud who thought of that?

    Many employees also don't know that their bosses or bosses bosses were also given kickbacks to switch their IT to Microsoft/Google/Oracle centralized services. For some obscure reason company bosses and government institutions still switch to Oracle for their services which don't work, wind up with Oracle negotiating with them for money for services which don't work, then they pay termination fees to Oracle if they bail out early.

    Another factor I believe to be at work here is large investment firms like Blackrock, State Street etc pressuring the executives of companies which they are major shareholders in to switch their IT to the IT companies they are major shareholders in, therefore boosting the values of their stocks. For me it is the main reason for this centralization of IT services into Microsoft, Amazon and Google.

    As someone who started using AWS from the time it went beta, I could see the value in it, but I couldn't see why companies had to switch their systems wholesale to it. I could see the benefits for new startups which had to move quickly and early and perhaps have a need for unexpected traffic, but even after some time the stuff would have to move back onsite once things settled down.

    Other the end of the day the situation is entirely down to greed and corruption masking as incompetence.

    A week or 2 ago in the UK virtually all the major banks went down due to some problems at Google, Microsoft or one of the other companies. So many banks had their IT hosted with them so everything went down simultaneously.

    It is time the governments passed legislation forcing these banks not to centralize their IT with these companies and ensure they have their own independent redundant systems. Maybe they should go back to IBM mainframes or something.

    • palata 1 minute ago
      > I have never understood why companies chose to standardize on Microsoft

      Exceedingly simple: those who decide don't know better.

  • nikisweeting 1 hour ago
    Holy cow another Sweeting! I wonder if we are related?

    Edit: and you've spent time in Shanghai too! Small world!

    • disce-pati 57 minutes ago
      tangentially i happen to know someone with the last name Sweet. i wonder if it diverged somewhere along the way.
  • photochemsyn 50 minutes ago
    When your necessary compute is controlled by rentier capitalists, and you’ve had the option to switch to compute not controlled by rentier capitalists for years, who do you really have to blame but yourself?
  • stego-tech 59 minutes ago
    I’ve been enjoying a piping hot cup of “I told you so” every morning this week, it feels like.

    “Microsoft is too big to go down, why do we need a redundancy?” Another round, barkeep.

    “Amazon won’t ever have downtime, they’re huge! Our workloads are much safer there.” Make that two, what with MEC1-AZ2 being a smoking hole.

    “Why would we need backups when these providers offer us a five-nines SLA?” Sorry, make that three, since Google’s EU-WEST-2-B AZ lost power and its redundancies failed to start.

    Now don’t get me wrong, nothing is perfect or bulletproof. That being said, the more eggs you put into a single basket, the more of them get damaged if something happens to said basket.

    Everyone lost the plot on backups, redundancy, and diversification in favor of single, “do it all” providers and hyperscalers.

    What could possibly go wrong?

    • SturgeonsLaw 37 minutes ago
      I hope any Microsoft infra greyboards who were canned during these recent rounds of layoffs are feeling deservedly content as they watch what's left of Microsoft hoisting itself by its own petard.

      It's clear from the wording of the updates that Microsoft took the better part of a day to even figure out what was happening, and that they're throwing everything at the wall to see what sticks, instead of following the kind of precise recovery plan that they would have had, had they understood their own systems.

    • 0xDECAFC0FFEE 12 minutes ago
      > MEC1-AZ2 being a smoking hole.

      What do you expect amz to do about the drone strikes haha.

      if you absolutely needed your servers in an active war zone for some reason cant imagine you'd have five 9s either

      • stego-tech 4 minutes ago
        Oh, I don’t expect anything from Amazon after their first such wartime incident.

        That being said, I do distinctly remember being called an alarmist for warning that if a plurality of compute is in one physical area, and said compute serves a large amount of customers, then that space is a gigantic soft target.

        “Nobody is going to attack a datacenter, stego-tech, you’re being completely unreasonable.”

        Mmm, delicious schadenfreude.

    • classified 48 minutes ago
      "It seemed like a good idea at the time", especially when the people holding the purse strings think it's cheaper that way. So we drive without a safety belt because a safety belt would cost money.